Shipping

*NOTICE* COVID-19: We are experiencing supply chain & product delays due to Covid-19. Carriers USPS & Fedex are experiencing increased delivery times & increasing lag times on tracking. Unfortunately, 10nineteen will not be able to issue a refund for the shipping fee. We are working diligently to provide you with the best experience possible. We appreciate you and your patience.

SHIPPING POLICY 

To ensure that all of our customers packages are properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery.  We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.  

10nineteen Ltd. Co. will ship to P.O. Boxes via USPS. However, Express/Premium shipping is not available to a P.O. Box.  Other carrier options are available and we reserve the right to change carriers at any time. 

For international shipments, the goods will be imported on behalf of the consignee/buyer.  The consignee authorizes 10nineteen Ltd. Co. to import the goods on their behalf. Further, the consignee/buyer agrees 10nineteen Ltd. Co. may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase of the goods. 

Processing Time

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending upon a number of factors, standard domestic and international orders may take up to 5 business days (excluding Saturdays, Sundays and Holidays) to process.

After your payment is authorized and verified, Standard orders can still take up to 5 business days, Express/Premium orders can still take up to 4 business days to process. These times are just an estimate and does not include weekends or holidays. In most cases, your order is prepared for shipment immediately and cannot be changed or canceled.

Shipping Rates & Timelines 

Please note that orders to US destinations may take 7-15 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending upon the shipping method selected and final destination of the order.

When your order has been shipped, you will receive an email with tracking information. You may receive several shipments to complete the fulfillment of your order

For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations.  Alternative carriers may be selected at our sole discretion to meet shipping requirements.

Your final shipping cost is displayed at the point of checkout.

Shipping Fees

Shipping fees are non-refundable.  If you refuse any shipments from the10nineteen.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

We will ship to P.O. Boxes via USPS. However, Express/Premium shipping is not available to a P.O. Box.

Delivery Claims 

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 7 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

10nineteen Ltd. Co. does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Out of Stock Items 

If your order includes multiple items and one (or more) of the items are out of stock; we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock. You may receive several shipments to complete the fulfillment of your order.

Reserved Rights Regarding Shipping 

While we make every effort to accommodate your shipping and billing  preferences, in order to protect our customers, 10nineteen Ltd. Co. reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided. 10nineteen Ltd. Co. reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing”.
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items.
  • Potential fraudulent or criminal activity.

10nineteen, Ltd. Co. reserves the right to limit, refuse, and/or reject returns (online and in-store) to any customer or entity, due to similar actions as noted above. 

SHIPPING OPTIONS, PRICES, & TIMES

U.S., Canada, UK and most other countries.

Shipping Options

 Prices

 Estimated Times**

 

 

 

ORDERS UNDER $100

 

 

Standard Shipping

$14.99

7-15 Business Days**

Express/ Premium Shipping

$19.99

2-10 Business Days**

 

 

 

ORDERS OVER $100

 

 

Standard Shipping

FREE***

7-15 Business Days**

Express/ Premium Shipping

$19.99

2-10 Business Days**

**Starts when your order has been shipped, and does not include standard processing time of up to 5 business days. Business days do not include Saturdays, Sundays, or US Holidays. For information on anticipated delivery (inclusive of processing and transit times), please refer to our Shipping Policy.

***Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion. Restrictions apply. Cannot be combined with any other offer.

(DHL Express shipping methods do not include Duties or Taxes. Duties and Taxes are subject to being collected at the time of delivery by your carrier).

What Shipping Options does 10nineteen Ltd. Co. offer?

Domestic & International: We offer shipping to U.S., Canada, UK and most other countries. We offer Standard Shipping & Express/Premium Shipping.

How long will it take my order to process for shipment?

All orders are subject to processing time that is separate and part from the time it takes for a shipment to reach it destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic, and international orders may take up to 5 business days (excluding Saturdays, Sundays, and Holidays) to process.

After your payment is authorized and verified, Standard orders can still take up to 5 business days. Express/Premium orders can still take up to 4 business days to process. This is just an estimate and doesn’t include weekends or holidays.

How long is your In-Transit Time to receive my package once my order has shipped?

In-Transit time starts when your order has been shipped, and does not include standard processing time applicable to the shipping method selected at the time of checkout. Business days do not include Saturdays, Sundays, to US Holidays. For information on anticipated delivery (inclusive of processing and transit times), please refer to our Shipping Policy or the Shipping chart above.

10nineteen Ltd. Co. is not responsible for applicable customs fees, import duties, taxes or any other charges.